Leisure Relations Specialist

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Opportunity

Great vacations begin with thoughtful planning and clear communication. We are seeking individuals who enjoy building connections, finding practical solutions, and helping customers navigate their leisure travel arrangements.

As a Leisure Relations Specialist, you will work with clients at different stages of their vacation planning journey. Your role involves understanding their requests, sourcing relevant travel options, assisting with reservations, and keeping important details on track.

From Caribbean resorts and ocean cruises to European adventures, family holidays, romantic retreats, and group vacations, you will have the opportunity to assist with a wide range of travel experiences.

Experience in the travel industry is not required. Educational resources and ongoing guidance are available.

What You'll Be Doing

• Serve as a point of contact for clients seeking vacation planning assistance
• Collect essential information to establish travel requirements and preferences
• Source potential accommodations, cruise sailings, activities, and vacation packages
• Examine available offers and identify choices that meet customer expectations
• Communicate differences between vacation products, services, and inclusions
• Help travelers understand reservation procedures and supplier conditions
• Submit selected booking requests through approved reservation channels
• Review confirmations and address discrepancies in booking information
• Maintain client correspondence, travel documents, and reservation records
• Keep clients informed about deposits, final payments, and upcoming deadlines
• Handle routine questions and coordinate standard reservation adjustments
• Support travelers with essential information before their scheduled departure

What We're Looking For

• A helpful, approachable personality and customer-first mindset
• Ability to communicate professionally and establish client trust
• Strong problem-solving and information-gathering abilities
• Consistent attention to accuracy and follow-through
• Comfortable balancing several client requests and deadlines
• Ability to work with minimal supervision
• Confidence using email, online research tools, and digital applications
• Willingness to develop knowledge of travel products and booking technology
• Reliable internet service and a suitable computer or device
• Must be at least 18 years old
• Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another qualifying region

Learning & Professional Resources

• Introduction to leisure travel services and destination knowledge
• Familiarization with resort brands, cruise lines, and vacation suppliers
• Instruction on reservation workflows and booking platforms
• Client communication and service relationship techniques
• Managing booking documentation and important travel deadlines
• Understanding supplier policies and customer support procedures
• Opportunities to pursue relevant industry certifications
• Access to continuing education and mentorship

Why Consider This Opportunity?

• Remote work arrangement
• Flexible scheduling for part-time or full-time availability
• Open to applicants without previous travel industry experience
• Access to training and supplier educational materials
• Professional booking resources and destination information
• Potential travel discounts and supplier benefits where eligible
• Opportunity to strengthen customer relations and coordination skills
• Ongoing learning and professional development