Cruise & Resort Specialist

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Overview

Turn your passion for travel into a flexible remote career where you help others create unforgettable vacations.

We're growing our team and looking for friendly, motivated, and detail-oriented individuals to join us as Cruise & Resort Specialist. In this role, you'll work with clients to plan incredible cruise vacations, all-inclusive resort stays, romantic getaways, family trips, group travel, and once-in-a-lifetime experiences.

If you enjoy helping people, learning new skills, and working independently from home, this could be an excellent opportunity. No previous experience in the travel industry is required. We provide comprehensive training, ongoing mentorship, and the professional tools needed to help you succeed.

Responsibilities

• Connect with clients to understand their vacation goals, travel style, and budget
• Research cruise lines, all-inclusive resorts, hotels, vacation packages, and destination experiences
• Design customized travel recommendations based on each client's preferences
• Coordinate cruise reservations, resort stays, transportation, excursions, and travel enhancements
• Present available promotions, travel protection options, and value-added upgrades
• Manage reservation details, itinerary updates, and booking confirmations
• Communicate with clients through phone, email, virtual meetings, and online messaging
• Partner with trusted travel suppliers to secure reservations and verify booking accuracy
• Keep organized records of client information, reservations, and communications
• Stay current on cruise itineraries, resort offerings, destination updates, and supplier promotions
• Deliver exceptional service before, during, and after each client's travel experience

Qualifications

• Interest in travel, hospitality, customer service, tourism, or relationship management
• Strong communication and active listening skills
• Excellent organization and ability to prioritize multiple tasks
• Comfortable working independently in a remote environment
• Familiarity with computers and willingness to learn new software
• Strong attention to detail and problem-solving abilities
• Positive, professional, and customer-focused mindset
• Self-driven with a desire for continuous learning and personal growth
• Must be at least 18 years of age
• Must reside in the US, UK, Mexico, Spain, Australia, or another approved hiring regions

Training & Development

No travel industry background is necessary. We provide:

• Comprehensive onboarding from day one
• Guided training with experienced mentors
• Access to professional booking systems and preferred supplier networks
• Industry certification opportunities
• Ongoing education covering destinations, cruise lines, and resort partners
• Continued coaching to support your long-term success

Benefits & Opportunities

• 100% remote opportunity with flexible scheduling
• Full-time and part-time options available
• Access to leading cruise lines, resorts, and travel supplier partnerships
• Exclusive travel discounts, rewards, and incentive programs
• Opportunities for professional advancement and leadership growth
• Collaborative virtual team with ongoing support and mentorship
• Build valuable experience in travel planning, client consulting, sales, reservations, and business development