Customer Experience Escape Consultant

Role Overview

We are currently seeking enthusiastic and customer-focused individuals to join our expanding remote team as Customer Experience Escape Consultants. In this role, you will support clients with travel planning assistance, reservation coordination, and trip-related services while helping create smooth and enjoyable vacation experiences.

This opportunity is ideal for individuals who enjoy working with people, staying organized, and handling details in a remote environment. Previous travel industry experience is not required, as onboarding, training, and continued support are provided.

Responsibilities

• Assist clients with planning vacations, cruises, resort stays, and getaway experiences
• Research travel opportunities, accommodations, transportation, and package availability using approved booking tools
• Review travel confirmations and reservation details for accuracy and completion
• Provide professional recommendations and customer assistance based on travel preferences, timelines, and budget goals
• Communicate with clients through phone, email, and online messaging systems
• Support itinerary revisions, booking updates, and customer service requests
• Maintain organized travel records, customer information, and booking documentation
• Participate in virtual training sessions, team meetings, and ongoing development programs

What We Provide

• Remote work flexibility
• Flexible scheduling structure
• Training and onboarding support
• Access to travel incentives, discounts, and supplier promotions
• Collaborative and supportive team environment
• Opportunities for long-term professional growth

Qualifications

• Strong communication and customer service abilities
• Ability to multitask and stay organized in a remote setting
• Comfortable working with computers, online systems, and communication platforms
• Reliable internet connection required
• Detail-oriented and self-motivated
• Must be at least 18 years old
• Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain