Leisure Services Coordinator

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Opportunity Overview

We are looking for organized, customer-oriented individuals who enjoy helping others coordinate their leisure time and vacation experiences. As a Leisure Services Coordinator, you will assist clients with exploring destinations, reviewing available vacation services, and bringing the different pieces of their plans together.

The position may involve coordinating a variety of experiences, including beach vacations, all-inclusive resorts, cruises, family trips, couples getaways, group experiences, tours, special celebrations, and international vacations.

What You'll Be Responsible For

• Consult with clients to learn what they are looking for in their upcoming vacation
• Identify important preferences such as destination, dates, budget, accommodations, and activities
• Explore suitable vacation experiences based on each individual request
• Research resorts, hotels, cruise itineraries, transportation, tours, excursions, and other services
• Review available choices and organize relevant information for clients
• Provide recommendations based on stated preferences and priorities
• Explain general features, inclusions, policies, and reservation requirements
• Coordinate selected services using approved supplier and booking resources
• Review reservation details carefully for accuracy and completeness
• Maintain organized records of confirmations and client information
• Monitor important dates associated with each reservation
• Follow up with clients regarding outstanding information or next steps
• Provide updates throughout the planning and coordination process
• Assist with routine questions, modifications, or service requests
• Stay informed about destinations, supplier offerings, and vacation products

Skills & Qualifications

We are looking for individuals who:

• Enjoy providing helpful and professional customer service
• Communicate effectively through phone, email, messaging, and virtual platforms
• Are organized and comfortable keeping track of detailed information
• Demonstrate accuracy when reviewing dates, names, and reservation details
• Can research information and evaluate different possibilities
• Manage their time effectively and follow through on responsibilities
• Are comfortable handling several client requests at the same time
• Can work independently in a remote environment
• Have basic computer and internet skills
• Are willing to learn online booking platforms and supplier technology
• Have dependable internet access and a compatible device
• Are motivated to continue developing their knowledge and skills
• Are at least 18 years of age
• Reside in the United States, United Kingdom, Australia, Spain, Mexico, or another qualifying region

Learning & Professional Resources

Training may focus on areas such as:

• Vacation planning fundamentals
• Destination, resort, and cruise education
• Client consultations and service
• Supplier resources and reservation platforms
• Researching and presenting vacation choices
• Managing booking information and deadlines
• Customer follow-up and communication
• Professional certification and continuing education opportunities

What This Opportunity Provides

• Remote work flexibility
• Part-time and full-time scheduling options
• Training for individuals without previous industry experience
• Access to established vacation suppliers and professional resources
• Continued destination and product education
• Opportunities to develop research, coordination, customer service, communication, and sales skills
• Travel-related discounts and industry benefits where applicable
• Virtual resources and continued professional development