Customer Experience Journey Advisor

About the Opportunity

We are currently expanding our virtual operations team and are looking for service-minded, detail-focused individuals to join us as Customer Experience Journey Advisors. In this remote role, you'll help clients throughout the travel planning experience by assisting with trip coordination, answering questions, and ensuring arrangements are handled efficiently and accurately.

This opportunity is ideal for individuals who enjoy working with people, organizing information, and building strong customer relationships in a flexible work-from-home environment. Training and continued support are provided for all team members.

Key Responsibilities

• Work with clients to review travel preferences, schedules, and vacation goals
• Assist with organizing travel arrangements including lodging, transportation, cruises, and activities
• Research and compare available options through approved booking and supplier systems
• Share updates related to reservations, confirmations, and itinerary progress
• Provide professional support through phone, email, and online communication platforms
• Handle service requests, booking updates, and itinerary modifications when needed
• Maintain accurate records and organized documentation within internal systems
• Participate in virtual onboarding sessions, training programs, and team meetings

What You'll Receive

• Fully remote work opportunity
• Flexible scheduling options
• Structured onboarding and ongoing training resources
• Access to travel coordination tools and supplier partnerships
• Eligibility for incentive programs, discounts, and travel-related perks
• Supportive remote team environment with advancement opportunities

Preferred Qualifications

• Strong communication and customer support skills
• Organized with excellent attention to detail
• Comfortable working independently in a virtual environment
• Familiarity with email, online systems, and basic computer applications
• Reliable internet connection and professional attitude
• Previous experience in hospitality, retail, administration, scheduling, or customer-facing roles is helpful but not required

Requirements

• Must be at least 18 years of age
• Applicants must be legally authorized to work within the US, UK, Mexico, Australia, Spain, or approved hiring regions