Customer Experience Solutions Specialist

Role summar

We are seeking organized, service-driven individuals to join our remote team as Customer Experience Solutions Specialists. In this role, you will help clients navigate vacation-planning needs by researching available options, coordinating requested services, and providing responsive support throughout the process.

This opportunity is ideal for individuals who enjoy working with people, finding practical solutions, managing details, and working independently. Previous travel-industry experience is not required. Training and ongoing support are provided.

Requirements

• Learn about client travel preferences, destination interests, dates, budgets, and special requests.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages.
• Help clients compare suitable options and coordinate selected services through approved supplier resources.
• Organize booking details, confirmations, schedules, and itinerary information.
• Provide updates, answer routine questions, follow up on pending items, and assist with standard changes or concerns.
• Maintain accurate client information and continue developing supplier and destination knowledge.

Opportunity Details

• Fully remote with flexible scheduling
• Independent opportunity; not a traditional hourly or salaried employee position
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing team guidance and mentorship
• Supplier and destination education
• Professional development opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits

Qualifications

• Strong written and verbal communication skills
• Friendly, professional, and customer-focused approach
• Strong organization and attention to detail
• Comfortable researching and evaluating options online
• Strong follow-up and problem-solving skills
• Ability to manage multiple client needs and priorities
• Self-motivated and comfortable working independently
• Willingness to learn digital platforms and supplier systems
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region