Client Success Travel Advisor

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Summary

We are currently expanding our client support team and inviting applications for a Client Success Travel Advisor position. In this role, you will assist travelers as they organize upcoming leisure trips by helping coordinate itinerary details, reviewing destination possibilities, and ensuring a smooth planning experience from initial inquiry through final confirmation.

This opportunity is well suited for individuals who enjoy relationship-focused work, supporting clients through step-by-step planning activities, and learning about destinations such as resorts, cruises, guided tours, and international vacations while working in a flexible remote environment. Training resources and continued guidance are provided.

Responsibilities

• Support clients with arranging vacation components including accommodations, cruises, and excursions
• Review traveler preferences to help identify destination that aligned with the clients interests
• Provide helpful planning suggestions that support itinerary decisions
• Communicate with clients through email, messaging platforms, and phone 
• Coordinate reservation confirmations with approved travel supplier partners
• Keep itinerary records accurate within internal planning systems
• Stay informed about destination highlights, seasonal promotions, and supplier updates
• Assist travelers throughout multiple stages of their trip preparation timeline

Key Qualifications

• Interest in client success support within a travel planning environment
• Ability to stay organized while managing several planning requests
• Comfortable working independently in a remote workspace
• Familiarity with basic computer tools and web-based platforms
• Must be at least 18 years of age
• Must reside in the U.S., U.K., or another approved hiring region

Perks

• Flexible remote scheduling structure designed for work-life balance
• Step-by-step onboarding with ongoing mentorship support
• Access to supplier partnerships 
• Eligibility for travel-related incentives 
• Opportunities to grow into expanded advisory or client success responsibilities