Hospitality Services Specialist

Position Overview

We are currently seeking motivated and service-minded individuals to join our team as Hospitality Services Specialist. In this role, you'll assist clients as they prepare for upcoming travel experiences by helping manage service details, reviewing reservation arrangements, and ensuring guests remain informed throughout their planning journey.

This flexible remote opportunity is ideal for individuals who enjoy providing support, staying organized, and contributing to a positive hospitality-focused experience while working independently. Step-by-step training and ongoing team guidance are available to help you succeed in the role.

Responsibilities

• Connect with guests to learn about travel interests, preferences, and timelines
• Support coordination of accommodations, transportation options, and activity selections
• Share confirmation updates and planning status information with clients
• Assist with reviewing service options through approved partner resources
• Respond to guest questions using phone, email, and secure communication platforms
• Keep planning documentation accurate and organized within internal systems
• Participate in onboarding sessions and continued skill-development opportunities

What This Opportunity Offers

• Remote work environment with flexible scheduling structure
• Guided onboarding with continued access to learning resources
• Use of established hospitality coordination tools and supplier partnerships
• Eligibility for travel-related incentives and recognition programs
• Opportunities to expand into advanced planning or advisory responsibilities

Qualifications

• Strong interpersonal communication and service-support skills
• Reliable organization and attention to coordination details
• Comfortable navigating web-based platforms and communication tools
• Ability to manage responsibilities independently in a virtual setting
• Experience in hospitality, customer service, scheduling, or administrative support is helpful but not required
• Must be at least 18 years of age
• Applicants must be authorized to work within the US, UK, Mexico, Australia, Spain, or approved qualifying regions