Customer Journey Coordinator

Position Overview

We are currently seeking dependable and detail-oriented individuals to join our team as Customer Journey Coordinator. In this role, you'll assist with guiding clients through each stage of their planning experience by helping organize timelines, track important details, and ensure communications remain clear and consistent from start to finish.

This flexible remote opportunity is ideal for individuals who enjoy staying organized, supporting others behind the scenes, and contributing to a smooth client experience. No previous industry background is required structured onboarding and training are provided.

Key Responsibilities

• Connect with clients to gather planning details and preferences
• Help coordinate schedules, confirmations, and supporting information
• Monitor progress across multiple steps to keep experiences running smoothly
• Provide timely updates through email and digital communication platforms
• Maintain accurate records related to client activity and coordination progress
• Support follow-through on arrangements to ensure everything stays on track
• Work within online systems used for communication and organization

Preferred Skills & Strengths

• Strong communication and follow-up habits
• Comfortable managing multiple details at once
• Organized and dependable when working independently
• Positive and service-focused mindset
• Basic familiarity with email, online apps, and web-based tools
• Customer service, scheduling, administrative, or coordination experience is helpful but not required

What This Opportunity Offers

• 100% remote position with flexible scheduling options
• Step-by-step onboarding and ongoing support resources
• Opportunity to build coordination and client-support experience
• Collaborative team environment with mentorship available

This Role Is Especially Well-Suited For

• Stay-at-home parents seeking flexible work options
• Military spouses needing portable opportunities
• Individuals transitioning into remote support roles
• Candidates interested in developing coordination or planning experience

Work Eligibility Requirement

Applicants must currently be authorized to work in one of the following regions:

United States
United Kingdom
Mexico
Spain
Australia
LATAM-eligible locations