Journey Support Consultant

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Role Summary

We are seeking motivated, customer-focused individuals who enjoy solving problems, researching vacation options, and helping clients make confident travel decisions.

As a Journey Support Consultant, you will assist travelers with selecting vacation experiences, reviewing available services, and coordinating arrangements that fit their interests, schedules, and budgets.

This flexible remote opportunity includes working with all-inclusive resorts, cruises, luxury accommodations, family vacations, couples retreats, group getaways, and international destinations.

Key Responsibilities

• Communicate with clients to identify vacation preferences and planning needs
• Research destinations, accommodations, cruises, and vacation packages
• Explore transportation, sightseeing tours, excursions, and recreational activities
• Compare supplier offerings and identify suitable travel solutions
• Provide information about available amenities, pricing, and package details
• Help clients evaluate options and select preferred vacation arrangements
• Coordinate requested reservations through authorized booking systems
• Review traveler information, confirmations, and reservation requirements
• Maintain accurate client files and organized itinerary documentation
• Track payment schedules, booking deadlines, and outstanding details
• Respond to routine questions and communicate important travel updates
• Provide follow-up assistance with reservation changes and trip preparations

Qualifications

• Strong customer service and interpersonal abilities
• Professional communication and active listening skills
• Excellent organization and attention to accuracy
• Comfortable conducting online research and evaluating information
• Ability to manage multiple responsibilities and meet deadlines
• Reliable, self-motivated, and comfortable working independently
• Basic computer proficiency and familiarity with digital applications
• Willingness to learn supplier platforms and reservation procedures
• Dependable internet connection and compatible computer or device
• Must be at least 18 years old
• Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another qualifying region

Training & Development

• Destination research and vacation planning fundamentals
• Resort, cruise, and leisure travel product knowledge
• Supplier reservation platforms and booking procedures
• Client consultations and personalized travel recommendations
• Booking verification and reservation documentation
• Customer communication and follow-up practices
• Industry certification opportunities
• Continued professional education and mentorship

Opportunity Highlights

• Fully remote opportunity
• Flexible part-time or full-time scheduling
• No previous travel industry experience required
• Access to beginner-friendly training and ongoing support
• Professional supplier resources and booking technology
• Travel-related discounts and industry perks where applicable
• Opportunities to develop customer service, research, and sales skills
• Continued learning and professional growth opportunities