Client Getaway Specialist

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Position

We are looking for friendly, motivated individuals who enjoy working with people and helping turn vacation ideas into organized getaway plans. As a Client Getaway Specialist, you will support clients as they explore destinations, consider different experiences, and coordinate the vacation services that work best for them.

You may assist with weekend escapes, all-inclusive resorts, cruises, family vacations, romantic trips, celebrations, group getaways, tours, and international experiences.

What You'll Handle

• Connect with clients to understand the type of getaway they are interested in
• Gather information about preferred dates, budget, destination ideas, and special requests
• Search for vacation experiences that meet individual client needs
• Review resorts, hotels, cruises, transportation, tours, excursions, and activities
• Present suitable choices and provide helpful information about available options
• Assist clients as they decide which arrangements work best for them
• Coordinate selected services using approved supplier and reservation resources
• Double-check traveler information and reservation details
• Keep confirmations and important vacation information organized
• Monitor deposits, final payments, and other time-sensitive items
• Stay in contact with clients as their departure date approaches
• Provide general updates and assist with routine reservation requests
• Maintain accurate records of client arrangements and communications
• Participate in continued destination and supplier education

Skills & Qualifications

• Friendly, professional, and comfortable communicating with clients
• Strong customer service and relationship-building skills
• Organized with the ability to follow through on tasks
• Careful when working with dates, names, and reservation details
• Comfortable conducting online research
• Able to manage multiple client requests at the same time
• Capable of working independently in a remote setting
• Basic computer, email, and internet skills
• Willing to learn new systems and online platforms
• Reliable internet access and compatible device
• Must be 18 years of age or older
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or other qualifying countries

Training & Development

• Client consultations and communication
• Vacation research and recommendations
• Supplier and reservation systems
• Destination and vacation product knowledge
• Client follow-up and reservation support
• Professional certification opportunities
• Continued industry education

Opportunity Benefits

• Work remotely
• Flexible part-time or full-time scheduling
• No previous industry experience required
• Beginner-friendly training and resources
• Access to established supplier platforms
• Opportunities to develop customer service, sales, research, and organizational skills
• Travel-related discounts and industry benefits where applicable
• Ongoing education and virtual team support