Reservation Support Coordinator

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Role

Our growing remote travel support team is seeking reliable and detail-oriented individuals to join us as Reservation Support Coordinators. In this position, you'll assist clients with organizing travel arrangements, monitoring reservation details, and helping ensure every step of the planning process is handled efficiently and accurately.

This opportunity is a great fit for individuals who enjoy assisting others, staying organized, and working independently in a flexible remote setting. Training, onboarding, and ongoing mentorship are provided, making this role suitable for both entry-level applicants and individuals with prior customer-facing experience.

Responsibilities

• Support clients with vacation planning requests, timelines, and travel preferences
• Assist with coordinating accommodations, flights, cruises, transportation, tours, and activities
• Review travel selections, pricing, and availability through approved booking and supplier systems
• Track reservation updates, confirmations, and itinerary information
• Respond to client inquiries through email, phone, and online communication platforms
• Help manage travel changes, booking revisions, and follow-up support requests
• Maintain organized records and accurate client documentation within internal systems
• Stay informed on supplier announcements, destination information, and promotional offers
• Participate in virtual onboarding, training sessions, and ongoing development opportunities

Qualifications

• Strong communication and interpersonal skills
• Detail-oriented with solid organizational abilities
• Ability to multitask and manage responsibilities independently from home
• Comfortable using online systems, email, and basic computer applications
• Reliable internet connection and professional communication habits
• Self-motivated with a willingness to learn and adapt
• Interest in customer service, coordination, hospitality, or travel support roles
• Must be at least 18 years of age
• Applicants must reside in the US, UK, Mexico, Australia, Spain, or other approved regions

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Guided onboarding and structured training resources
• Ongoing mentorship and skill development support
• Access to travel supplier systems, booking platforms, and planning tools
• Eligibility for travel-related incentives, discounts, and recognition programs
• Advancement opportunities within a supportive and growing remote team