Medical Receptionist

Hoot-Recruit Agency LLC is hiring a Medical Receptionist for a practice in Macon, GA.Under direct supervision of the physician(s) and the practice manager, performs day-to-day operations, promotes efficient patient flow, ensures data accuracy in the practices information systems, and supports administrative and clerical tasks such as answering phones and scheduling patients. 

ROLE & RESPONSIBILITIES

Practice Operations

• Greets patients and visitors in person. 
• Checks in and checks out patients who arrive for appointments. Obtains necessary data from the patient or caregiver.
• Prepares the patients encounter for a visit. 
• Answers multi-line telephone calls during regular business hours, directs the caller to the appropriate party, or handles the callers needs (nonclinical triage). 
• Checks, triage, and responds to overnight voicemails. 
• Checks the fax and patient portal inbox and triages or responds to questions and requests. Obtains relevant information from patients and accurately processes patient registration in the appropriate information system. 
• Obtains relevant patient records required for the patient visit. Ensures patient information is accurate, including billing information. 
• Maintains patient accounts by obtaining, recording, and updating personal and financial information. 
• Schedules patient appointments in the practice scheduling system based on availability and ensures schedule leads to a smooth patient flow.
• Comforts patients by anticipating patients anxieties, answering patients questions, and offering support and guidance as needed. 
• Provides patients with intake and new-patient forms and copies of other practice forms, policies, or legally required documents. 
• Assists patients in completing all necessary forms and documentation, including medical insurance, as applicable. 
• Informs patients of medical office procedures and policies. 
• Collects and processes patient payments for co-pays, account balances, and uninsured visits. 
• Calls patients to remind them of upcoming appointments. 
• Helps patients schedule testing, procedures, hospitalization, or other activities for off-site services. 
• Scans paper documentation into the practices information system. 
• Responds and complies with requests for information by regulations and practice policies. 
• Maintains stock of forms and office supplies. 
• Ensures the reception area is well-maintained, neat, and clean. 
• Performs daily opening and closing procedures as assigned. 
• Facilitates practice marketing by being the face of the practice and offering customer service. 
• Safeguards patient privacy and confidentiality. Completes other clerical duties as assigned.

Medical Records

• Manages patient records and information system, guaranteeing records are stored properly.

Professional Growth

• Maintains professional knowledge by attending relevant training.

General

• Protects the organizations value by keeping information confidential.
• Accomplishes the organizations mission by completing related results as needed. 
• Complies with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; and advising management on needed actions. 
• Contributes to team effort by accomplishing related tasks as needed.

QUALIFICATIONS AND REQUIRED SKILLS

• High school diploma/GED required.
• 1+ years experience with medical office reception activities.
• Familiarity with E-clinical Works is a plus.
• Ability to handle a fast-paced environment and prioritize tasks based on importance.
• Excellent communication and problem-solving skills.
• Data entry skills and proficiency.
• Proficiency in MS Office and PC use.
• Excellent verbal and writing skills.
• Customer service orientation and negotiation skills.
• A high degree of accuracy and attention to detail. Thoroughness. Organization. Analytical thinking.