Deskside Support Engineer

About the Role

• Provide on-site technical support for desktop PCs - both software and hardware
• Set up computers and install software systems
• Support in-house applications and market data
• Perform basic hardware moves and changes
• Record and manage all incidents and client requests in ticket-tracking system
• Timely resolution of issues
• Report to managers of project progress, significant problems and expected delays

About You

• Diploma or above
• 1 years related working experience in technical support role
• Familiar with PC/Mac hardware & software
• Familiar with Windows, Office 365, Mobile Device, and other desktop application support
• Analytical with sound communication skills
• Able to work effectively and independently
• Proficient in both spoken and written Cantonese, English and Putonghua
• Immediately available is highly preferable