About the job Senior Officer - Voice Business and Traffic Management
About The Team
At HKBN, its more than a job but an inspirational life journey. We offer a fast-paced, dynamic and fulfilling experience as you expand your career. We are one of the regions fastest growing telecom services and digital solutions providers. We bring together the best of technology, global partnerships, and customer-centric innovation with a Purposeful culture that unleashes Change and Growth. In Hong Kong, our Residential Solutions services 1-in-3 households, while our comprehensive one-stop Enterprise Solutions helps 1-in-every-2 active companies to transform digitally and stay competitive today and tomorrow. HKBN is the place for resourceful, entrepreneurial and fun-loving Talents who like problem solving and make deep impact: enrich lives, empower companies, and transform society. We are committed to deliver solid results through trust and passion across multiple geographical markets.
About the Role
- Manage termination cost, tariffs, routing quality and operations for international wholesale voice products
- Assist and provide all necessary support to sales team in achieving sales revenue and gross profit targets
- Manage bilateral traffic agreements. Conduct cost evaluation and approval for the terms and conditions
- Establish and maintain good relationships with global carriers. Assist carriers in solving billing disputes
- Liaise with Network Operations Department in handling fault tickets raised by global carriers
- Monitor daily traffic reports. Identify abnormal traffic pattern and conduct fraud control
- Manage mass data records. Compile business performance reports and financial analysis
About You
- Degree/High Diploma in Business Administration, Information Technology, Data Science or relevant discipline
- 3 years relevant experience in ICT firm
- Ability to build strong relationships with clients at all levels
- Self-motivated and able to work independently. Strong problem-solving skill
- Excellent communication skills in Cantonese, English and Mandarin (written and spoken)
- Proficient in Microsoft Office 365 Word, Excel, PowerPoint, Outlook, Teams.
- Candidate with less experience will be considered as Assistant Officer