Assistant Manager/Manager - Customer Success Management

What efforts you need to make for this role?

• Act​as the Top VIP customers interface to ensure all the service scopes provided are delivered on time and aligned with the Service Level Agreement (SLA).

• Deliver quality customer management fortop VIP customersvia precise resource planning.

• Be the key point of contact for escalated operation incidents & work out immediate resolution to Top VIP customers.

• Plan and execute customer journey strategies andinnovative initiatives to engage customers and stimulate professional customer management.

• Develop & achieveahighstandardof service excellence.

• Liaise with internal functional departments to provide proper services to Top VIP customers.

• Perform in-depth analysis of customer behavior & satisfaction.

Lets check if you are /have

• Bachelor degree in Business or related discipline(s).

• At least 8 years relevant working experience, with 5 years in delivering excellence VIP customer service.

• Strong customer orientation, leadership and presentation skills.

• Able to build strong relationships with people at all levels in the organization

• Organized, independent, innovative, and able to work under pressure.

• Good written communication in Chinese and English, as well as verbal presentation skills in Cantonese, English and Putonghua.

• Proficient in MS Office and sound PC knowledge, such as Word, Excel and Chinese word processing.

• Proficient in Technical Knowledge eg. Network Infrastructure is an advantage