Account Coordinator

The Account Coordinator in the clinical management industry plays a vital role in supporting client accounts and ensuring the smooth operation of clinical projects. This position is responsible for maintaining strong relationships with clients, coordinating services, and managing day-to-day administrative tasks related to clinical programs. The Account Coordinator ensures that all client needs are met, timelines are adhered to, and deliverables are of the highest quality.

Key Responsibilities:

1. Client Relationship Management:
   • Serve as the primary point of contact for assigned client accounts.
   • Build and maintain strong, long-term relationships with clients and key stakeholders.
   • Regularly communicate with clients to understand their needs, address concerns, and provide updates on project progress

Project Coordination and Execution:

• Assist in the coordination, and execution of clinical management programs.
• Ensure all tasks and deliverables are completed on time, and according to client specifications.
• Collaborate with internal teams to ensure project milestones are met.

Administrative Support:

• Prepare, organize, and maintain client documentation, including contracts, agreements, meeting notes, and reports.
• Manage deployed staff, schedule, and assist in preparing agendas and presentations.
• Track and report on key performance indicators (KPIs) related to client accounts and project deliverables.

Quality Assurance and Compliance:

• Monitor the quality of clinical management services provided to clients, ensuring compliance with industry standards and regulations.
• Assist with the preparation for audits, inspections, and client reviews.
• Ensure that all documentation and processes align with regulatory requirements.

Payroll Support:

• Ontime submission of DTR / Attendnace Report.

Problem-Solving and Issue Resolution:

• Proactively identify any issues or obstacles in the management of clinical projects.
• Work with relevant teams to resolve issues promptly and maintain client satisfaction.

Qualifications:

• Education: Bachelor's degree
• Experience: Atleast 1yr of experience in account management, project coordination, or clinical operations. Experience in clinical healthcare management is preferred.
• Skills:
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint,).
  • Attention to detail and a proactive, solutions-oriented approach.

Key Competencies:

• Client-Focused: Ability to understand and anticipate client needs, providing tailored solutions.
• Organizational Skills: Strong ability to manage time, schedules, and multiple priorities simultaneously.
• Problem-Solving: Effective in identifying issues and implementing timely solutions.
• Team Collaboration: Able to work effectively in a collaborative, cross-functional team environment.
• Communication: Clear, concise, and effective written and verbal communication skills.

Work Environment:

• The Account Coordinator will work in a dynamic clinical environment, interacting with clients, vendors, and cross-functional teams.
• This role may require occasional travel to client sites (clinic visit).