Assistant Compliance & Quality Assurance Manager

Assistant Compliance & Quality Assurance Manager

A reputable China-based Bank in Hong Kong is looking for a high-calibre compliance professional in her Compliance Department.

Responsibilities:

 

·        Assist in designing and implementing of the policies and internal control mechanism to enhance quality service of branches

·        Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner

·        Promote quality assurance best practice, organize compliance and quality assurance improvement training and activities to frontline staff

·        Liaise with and monitor performance of outside vendor on mystery shopper programme

·        Undertake any other duties as assigned by the superior

 

Requirements:

 

·        Degree or above in Business Administration or related disciplines

·        Minimum 3 years of experience in quality assurance and complaint handling in banking industry

·        Demonstrate strong sense of risk and control

·        Excellent interpersonal and communication skills

·        Good command of spoken and written Chinese and English

·        Proficient in PC skill especially Excel and Chinese Word Processing