(Senior) Marketing Manager, Customer Care (Insurance)

A fast-moving local Insurance Group is looking for a high-calibre Manager to drive business of e-marketing Centre.

Responsibilities:

• Contribute to both the strategic and tactical planning of the business to achieve business growth and hit sales targets

• Demonstrate advanced e-sales/service techniques to team, conduct market research and customer analysis to identify sales opportunities

• Drive the implementation of business strategies to deliver a differentiated level service to customers

• Analyze customer service-related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges and to identify opportunities to improve customer service

• Develop and maintain constructive and cooperative working relationships with key stakeholders

• Ensure operation procedures are in compliance with the company and regulatory requirements

• Develop and measure key performance indicators to determine and improve the effectiveness of all business activities

• Develop and drive a culture that supports coaching, developing and motivating employees to perform to their highest standards

Requirements:

• University Graduate in any disciplines

• Rich insurance experience, preferably in General Insurance

• Pass in the Insurance Intermediaries Qualifying Examination (IIQE paper 1 & 2)

• Excellent E-business knowledge & experience in Call Centre an advantage

• Good marketing senses and aggressive in business development

• Knowledge in wide range of personal lines General Insurance products.

• Good management skills with over 10 people for over 2 years

• Able to work under pressure and deal with difficult situations in a friendly manner

Interested parties please send your resume in word format with current & expected salary and notice period to kkwong@hkjobc.com. For details, please feel free to contact KK Wong at 6165 8486.