Manager, Card Maintenance and Personalization (Banking)

Manager, Card Maintenance and Personalization (Banking)

A reputable local bank in Hong Kong with a well-established Branch Network is looking for a Card Maintenance and Personalization Manager to join her Credit Card Department in Operations Division.

Responsibilities:

• Oversee the daily operations on credit card and ATM card across account maintenance functions, card personalization out-sourced vendor management, and add-on services setup by using pre-defined KPI.

• Participate in project development relating to new product / service / promotion, with special focus on provision of user requirements and User Acceptance Testing (UAT).

• Supervise the running of hotline serving internal enquiry from branches.

• Supervise the teller transaction processing functions

• Guide the Team by maximizing the routine resources in an efficient and effective manner.

• Ensure compliance with the established policies, guidelines, card schemes and regulators.

• Assist in office administrative functions management.

• Assist Management / Business Uses in preparing routine MIS reports.

• Support Department Head by undertaking the assigned roles and tasks.

Requirements:

• University degree or equivalent with 5 years relevant experience at supervisory level.
• Awareness to operational risks, compliance, and logistic streamlining.
• Good communication skill.
• Understand general banking operations.
• Good PC knowledge (e.g. MS office) and MACRO is an advantage.

Interested parties please send your resume in word format with current & expected salary and notice period to leo@hkjobc.com. For details, please feel free to contact Leo at 6282 8201.