Quality Service Officer (Banking)

Quality Service Officer (Banking)

A fast-growing China-based Bank with its Group Company listed in Hong Kong is looking for a high-calibre Quality Service Officer to handle customer complaints.

Responsibilities

• Provide quality services in handling customers' complaints

• Ensure necessary follow-up actions in accordance with the HKMA requirements

• Identify potential threats or areas that need continuous improvement and escalates them to appropriate parties for follow-up actions

• Perform ad hoc duties assigned by the supervisor

Requirements

• Degree holder or above in Business related disciplines with at least 2 years of working experience in customer services;

• Excellent communication skills with high EQ and good problem-solving skills;

• Familiar with banking operations and products will be an advantage;
• Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing;
• Self-motivated, able to work independently and willing to accept challenges;

• Proficient in both spoken and written English and Chinese, fluent in Putonghua are preferable.

Interested parties please send your resume in word format with current & expected salary and notice period to thomas@hkjobc.com. For details, please feel free to contact Thomas Wong at 6718 4050.