Customer Service Manager, Partnership Distribution (Insurance)

A Leading local insurance company is looking for a high-calibre Manager to manage and support Customer Service of Prestige Centre.

Responsibilities:

• Responsible for managing and monitoring the operations and service quality of Prestige Centre

• Champion one-stop service at Prestige Centre

• Deliver quality services to customers especially for MCV, in line with business strategies and regulatory requirements.

• Handle disputes and customer complaints, resolve with priority in accordance with the committed service standards

• Review workflows, procedures and systems to increase productivity and improve efficiency

• Participate in any projects as assigned

Requirements:

• Degree Holder or above

• IIQE Paper 1, 3 & 5

• Sound knowledge and at least 5 years of experience of daily operations in servicing customers from different channels

• With strong ability to cope with fast and dynamic pace, remarkable organizing and problems-olving skill

• Customer-focused, independent, self-motivated and able to work under pressure

• Excellent interpersonal and communication skills with good command of English and Chinese and Putonghua

• Able to think and act independently without close supervision

• Shift duty is required when necessary

Interested parties please send your resume in word format with current & expected salary and notice period to dickson@hkjobc.com. For details, please feel free to contact Dickson at 5428 7949.