Department Head, Credit Card Operations (Banking)

Department Head, Credit Card Operations (Banking)

A fast-growing local Chinese Bank with strong presence across Hong Kong, China & overseas is looking for a high-calibre Department Head to be accountable for the overall operations of the Credit Card Centre.

Responsibilities:

• Oversee AML transactions monitoring and ensure smooth operations of Authorization, Security and Collection teams

• Conduct and analyze data analysis to understand current fraud trend and recommend action plan to mitigate the fraud losses

• Develop and educate merchants the proper procedures in card acceptance and raise their alertness to fraudulent card activities

• Make sound decision on over-limit or problem authorization transactions within delegated authority; attain and maintain a low credit and fraud loss rate by setting up preventive measures and conducting investigation on fraudulent activities such as application frauds, collusion, money laundering, lost & stolen, counterfeit card transactions

• Develop and implement a strategy to improve the collection of outstanding credit, review collection policies and procedures to avoid excessive outstanding credit

• Ensure adherence & compliance to all internal policies/guidelines and external regulatory requirements

Requirements:

• Degree holder major in Banking and Finance, Business Administration or related disciplines

• Minimum 10 years of experience related to credit card management and possess sound knowledge of credit card products and services

• Sound knowledge on Codes & Conduct of regulatory bodies, for instance, Code of Banking Practice, HKMA Supervisory Policy manual (SPM, AML/CTF guidelines, PDPO, etc.) and Rules and Regulations of the Card Associations, e.g., Visa, MasterCard and UnionPay, etc.

• Possess comprehensive knowledge of fraud trend and related market information as well as the products and services provided by the banks

• Strong interpersonal, communication and people management skills to deal with various levels of staff, peers and other departments

• Proficiency in both spoken and written English and Chinese including Mandarin

Interested parties please send your resume in word format with current & expected salary and notice period to san@hkjobc.com. For details, please feel free to contact San at 9854 0770.