Assistant Manager / Senior Officer, Sales & Service Project

Assistant Manager, Sales & Service Project

A reputable local Bank in Hong Kong with a well-established Branch Network is looking for an Assistant Manager, Sales & Service Project to join her Direct Channel Department in Retail Banking for support Direct Channels projects and change management.

Responsibilities:

• Assist the Manager to lead and manage the team to support Direct Channels projects and change management. Independently handle projects with planning, managing, monitoring, and executing capabilities to ensure effective project rollout and smooth migration
• Coordinate with relevant parties to identify business needs. Drive process changes and implement process re-engineering and system enhancement across Product, IT, Risk and Compliance, Operations, etc.
• Acquire User Requirement from end users
• Prepare and /or review business case, project plan, User Requirement, functional spec, UAT plan, test case, conduct/ arrange UAT and user training
• Implement Direct Channels and handle bankwide projects on various systems, such as Cardlink, CSS, BOSS, VRU, etc.
• Report to and assist Manager to allocate sufficient project resources
• Arrange the production verification to ensure the wellness of system implementation

Requirements:

• University graduate or above with minimum 4 years banking experience preferable in project/ lower academic qualifications with substantial years of working experience
• Familiar with retail banking products & system operations
• Good stakeholder management skill
• Good knowledge of functional test, test management tools and practices'
• Good command of spoken and written English and Chinese
• Very customer focused when working with internal customers
• Candidates with less experience will be consider as Senior Officer

Interested parties, please send your resume in word format with current & expected salary and notice period to san@hkjobc.com. For details, please feel free to contact San Wong at 9854 0770