Customer Service Officer (Phone Banking--General Banking)

Officer, Customer Services (Phone Banking - General Banking)

A reputable local Bank in Hong Kong with a well-established Branch Network is looking for a Customer Services Officer to join her Direct Channel Department in Retail Banking for answering customer inquiries, handling personal & corporate customers instructions/complaints, and acquire business through multiple channels.

Responsibilities:

• Deliver consistent quality services, efficiently handle customers' inquiries and instructions, and provide after-sales support.
• Ensure that customer complaints are skillfully and effectively handled to ensure customer satisfaction.
• Achieve the service standards and objectives set by Management.
• Acquire business opportunities and refer business to branches and other sales units.
• Handle customer applications, transactions, and instructions accurately and efficiently.
• Collaborate with branches and other related business/support units to provide a seamless customer experience.
• Conduct job training for new team members to ensure competency in their responsibilities.
• Perform routine clerical duties and carry out daily reconciliation and reporting for accurate record-keeping.
• Comply with internal guidelines, legal, and regulatory requirements when delivering job duties.

Requirements:

• Secondary education with a minimum 1 year's relevant experience preferably in customer services of the banking industry; experience in digital services and/or SME corporate client service is an advantage.
• Insurance and/or investment license is preferred; and possession of related regulatory qualifications and competencies is required.
• Good communication and interpersonal skills.
• Good command of written and spoken English and Chinese.
• Fluent in Putonghua is highly preferred.

Interested parties, please send your resume in word format with current & expected salary and notice period to san@hkjobc.com.  For details, please feel free to contact San Wong at 9854 0770.