Senior Strategic Planning Manager, Segmentation (Banking)

A fast-growing China-based Bank with its Group Company listed in Hong Kong is looking for a high-calibre Deputy Division Head, responsible for Strategic Planning, Segmentation and Digital Projects.

Responsibilities:

• As a Deputy Division Head, lead a small team to formulate and implement personal customer segment strategies to achieve the business targets and improve customer experience
• Design and monitor the implementation of segment business plans through initiatives / activities on acquisition, cross-selling, service upgrade, customer loyalty and retention, etc.
• Work with various internal and external stakeholders to meet customers’ needs from a holistic perspective
• Design appropriate sales tools to facilitate frontline to achieve the planned business targets and objectives
• Collect and analyze data and feedbacks from time to time and make business recommendations for continuous improvement
• Drive Digital Transformation and Projects to cross-sell various types of products and enhance customer satisfaction and experience

Requirements:

• Degree or above with major in Business Administration, Marketing, Finance or related discipline
• At least 10 years working experience in banking industry; solid experience in customer management, marketing, or product management is preferred
• Familiar with banking products and operations/service enhancement is an advantage
• A good team player with strong business acumen and analytical skills
• Excellent communication and presentation skills
• Proficient in both spoken and written English and Chinese, fluent in Putonghua is preferable

Interested parties please send your resume in word format with current & expected salary and notice period to ada@hkjobc.com. For details, please feel free to contact Ada Lui at 9710 9507.