Policy & Procedure Enhancement Manager

Policy & Procedure Enhancement Manager

A reputable China-based Bank in Hong Kong is looking for a high-calibre manager to establish & ensure the effectiveness and efficiency of policies & procedures of Personal Banking Department.

Responsibilities

§   Establish and ensure policies and procedures are in line with the overall business strategic goals, particularly optimize the retention of existing customers

§   Assist in liaise and collaborate with different business units to design, review and unify the operation and system workflow to ensure the consistency in service delivery

§   Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness

§   Provide support on UAT in respect of systems of the retail banking business

§   Deliver training to end users for the updated policies, procedures or system

Requirements

§   University graduate in Economics, Finance or related discipline

§   Minimum 5 years retail banking experience

§   Good Knowledge of retail banking practices, operation system and procedure

§   Good project management, organizational and analytic skills

§   Self-motivation with good interpersonal and communication skills

§   Proficient in MS Office applications and Chinese Word Processing

§   Fluent spoken and written English, Chinese and Mandarin

Interested parties please send your resume in word format with current & expected salary and notice period to ada@hkjobc.com.  For details, please feel free to contact Ada at 9710 9507.