Delivery Leader for Financial Service Industry

Delivery Leader for Financial Service Industry

Responsibilities:

·         Lead and manage the project delivery teams to deliver the revenue and profit targets for the key client account.

·         Lead and manage the customer solution team during the pre-tender, tender or trial stages to help in winning new contracts.

·         Manage the team to ensure timely delivery of services to the customers in a cost-effective manner.

·         Work closely with LOBs to ensure that qualified resources are in place to meet project requirements.

·         Establish responsive business relationship with customers including problem reporting, escalation and resolution processes.

·         Manage risk and the impact of customer change requests, hence identifying all the downstream implications to services, timelines and costs.

·         Manage the service support team for preventive and timely system issue resolution

·         Manage and monitor the budget and control costs to ensure maximum achievement of revenue and margin.

·         Close the loop by providing feedback to service and/or product offering teams around competitive intelligence and product/service innovation.

·         Constantly look out for new technologies applicable in the sector and work closely with LOBs to ensure that the competency is built for the sector to deploy such technologies, developing deep engineering capabilities in the organization.

·         Implement technology risk and control framework to the team.

·         Develop and communicate delivery status and performance reports.

·         Collaborate with various internal stakeholders (e.g. Customer Fronting Unit) and external groups (e.g. vendors) in having close relationship with customers to serve their current and future needs in their respective sectors.

 

Qualification:

·         Degree in Engineering, Computer Science or a related discipline

·         At least 10 years' experience in Project Management capabilities

·         Proven track record in assuming overall responsibility and managing multi-million dollars projects in both the government and commercial sectors

·         Excellent communications and able to work well with executive level and management staff

·         Client focused and strong organizational and project management skills

·         Ability to lead multiple teams to deliver robust IT services. 

·         Drive and follow up on continuously process improvement exercise in the teams

·         Proven record of successful staff management in areas of recruitment, performance appraisal and professional development.