Group Director of Human Resources

Company

A hospitality brand with an extensive portfolio of properties in Hong Kong.

Location

Hong Kong

Report to

Group General Manager and functionally report to Group HR Head

Job Summary

• Under the guidance and supervision of the General Manager or his/her delegate and within the limits of established SGH policies and procedures, oversees and directs all aspects of Human Resources. The Group Director of Human Resources also provides a professional and caring human resources service to all management and staff and assists in the profitability of the Hotel whilst ensuring the welfare of all.
• Liaise with individuals outside the hotel including, but not limited to, employee benefits representatives, attorneys, applicants, government officials, colleges and universities, competitors and other members of the local community.
• Co-ordinate functions and activities with other executives and departmental heads.
• Liaise with Regional SGH officials as required.
• Interact with Union Officials.

Responsibilities

• Manage and oversee Group Human Resources Department, Group Training Department, Hygiene and Sanitation Department and Human Resources departments of respective hotel, ensuring compliance with all Corporate, area and hotel policies and procedures; and current local and government regulations pertaining to employment practices
• Actively participate in the development and preparation of the Hotel Group’s Strategic Plan, Marketing Plan and Goals Programme.
• Prepare and ensure effective utilisation of all Human Resources and related Budgets for the Hotel Group.
• Maintain and continually review Human Resources policies, procedures and practices, updating and/or recommending improvements as appropriate to Management.
• Responsible mainly for senior staff recruitment for the hotel group.
• Select and recruit potential candidates for senior staff level which included department heads and expatriate staff.
• Standardize all staff’s employment contract for easy maintenance

• Handle all work visa application for all expatriates and their relocation
• Conduct salary, headcount and C&B survey periodically among all competitive hotels for evaluation
• Maintain the payroll system for better control of both permanent and casual employees’ data and for legal compliance.
• Conduct the following projects and participate in some programmes for the Hotel Group:
• Employee Satisfaction Survey
• Mystery Shoppers Survey
• Casual Labour Management System – from Policy on Recruitment to data keeping in centralized pool
• F&B Incentive Programme
• Front Office Upselling Programme
• Food, Hygiene and Sanitation Program
• Revenue Management Workshop
• Team Building Workshop
• Service Distinction Programme
• Care & Charity Committee
• Supervise and monitor all Human Resources Managers of respective hotel to perform the following:
• Ensure clear lines of communication exist to disseminate information affecting employer - employee relations, employee activities and hotel policies and programmes.
• Prepare and submit periodic reports for management’s use in accordance with Corporate and government requirements, such as turnover reports, personnel inventories, absenteeism reports, health and safety, accident reports etc.
• Maintain and update files on employee records, legal documents and other human resources matters, efficiently and confidentiality.
• Maintain effective communications at all levels of management and staff.
• Assist in maintaining and creating a positive atmosphere within the hotel that allows for open two-way communication that ensure morale and productivity reach the highest possible levels.
• Develop and implement recruiting and screening systems and procedures in order to attract qualified candidates for position vacancies.
• Ensure all new employees attend the hotel’s orientation programme in accordance with SGH guidelines.
• Analyse training needs in the hotel and ensure the preparation and implementation of training plans to meet needs highlighted.
• Ensure regular training reports are prepared for Management.
• Oversee and ensure the management training and departmental training is conducted and is effective.
• Ensure that all training equipment is controlled and properly maintained.
• Ensure that the selection and training of students and trainees is monitored and effective.
• Ensure all training records and reports are in accordance with SGH directives.
• Monitor the administration of the Performance Appraisal Programme and acts in an advisory capacity to hotel department heads on the process.
• Participate in the SGH Management Development and Succession Planning process by recommending candidates as appropriate.
• Regularly analyse hotel manpower requirements and recommend selection and development activities to meet those requirements.
• Contribute to the development and implementation of improved methods of work and better utilisation of staff in all areas.
• Counsel hotel personnel as needed in areas such as career planning, training and development, employee/personal relations and legal issues related to personnel.
• Ensure applicable laws, regulations, SGH policies and procedures, and union agreements are followed in relation to Grievance and Disciplinary procedures. Consult with department heads on appropriate actions and recommends to management final action to be taken.
• Implement and monitor an effective employee relations and welfare programme in the hotel.
• Participate in developing and implementing programmes to ensure employee security and safety.
• Ensure all staff facilities are maintained in good order and cleanliness.
• Deal with all problems relating to individuals in an understanding, caring and confidential manner.
• Ensure all staff are aware of company benefits and make these available.
• Review hotel benefits and compensation levels in comparison with service sector competitors and makes recommendations to ensure the hotel remains competitive within the local employment market as appropriate.
• Monitor present and future trends, practices and systems in Human Resources and makes recommendations as appropriate.
• Serve as a member of union contract negotiating team as directed. Actively participates in the establishing of union contracts.
• Oversee implementation and administration of Union agreements.
• Maintain hotel Disciplinary Procedures, conducts disciplinary meetings and complete the necessary documentation as necessary.
• Establish and maintain effective staff relations.
• Ensure that all staff abide by the hotel dress codes and hotel rules.
• Contribute towards regional activities as directed
• Perform related duties and special projects as assigned.