MIS Manager

Position

MIS Manager

Company

A global information and communication technology company

Location

Hong Kong

Report to

Solid line report to HR and Admin Head in HK

Dotted line report to Head of MIS in Japan HQ

Responsibilities

• Be the Regional IT focal point - Responsible for all new IT initiative or activity for the Regional office in HK; Participate in the DSPU committee meetings to align initiatives and plans, and to participate on definition plans, priorities, standards and procedures; Ensure standardization and commonality for the IT equipment, infrastructure in HK, in alignment with regional IT policies and standards.

• Manage the IT budget - Consolidate, propose, and prepare annual IT budget and manage effectively within the IT budget, and report accurately on progress made and challenges encountered.

• Develop and manage IT Infrastructure - Review, update and further develop the IT strategies for the FHK to ensure all servers, application systems, data and back up, cyber-security and all components of the network are working smoothly with most advance and reliable technology.

• Manage Business Applications - Perform software development life cycle activities and provide business-as-usual support of the ERP systems and different kinds of in-house / custom applications

• Develop and maintain policies - Develop, update and implement IT policy and best practice guides for the organization

• Manage service providers - Prepare, negotiate, confirm, recommend, and renew the maintenance support or contractual issues with all IT suppliers and contractors for cost effective and excellent service.

• Lead the IT team - Oversee and manage the daily operations of IT support and to resolve IT-related issues in a timely manner, develop and maintain a supportive and cooperative IT team targeting for excellent quality IT service.

• Enhance user experience with IT Service - Provide support and solution for IT related problems for excellent customer experience.

Requirements

• Degree Holder in Information Technology or related disciplines

• At least 10 years working experience in the IT industry, with at least 2 years in managerial level

• Excellent technical knowledge including server administration, operating system, network infrastructure design, trouble shooting and security

• Proven track record in handling global networking/System Administration projects such as email migration, AD administration, etc.

• Experience in ERP system deployment project support is essential, with knowledge in SAP implementation will be an advantage

• Knowledge in information security accreditations/audit such as ISO 27001 will be a definite advantage

• Good communication and interpersonal skills, independent and capable to work under pressure

• Occasional travel is required