General Manager

A hospitality brand with an extensive portfolio of properties in Hong Kong.

Location

Hong Kong

Report to

Group GM Management Office

Job Summary

• Direct the overall operation of an assigned property (i.e., hotel/ yacht club) to maximise performance, profitability and return on investment by creating a positive and productive work environment and ensuring superior guest service and compliance with quality and operational standards.
• Drive brand and value initiatives, property performance, and the development of people.

Responsibilities

• Develop and monitor the performance of financial and operational plans which support the overall objectives of the property and operating division; develop the annual budget and business plan and make recommendations for capital improvements to enhance the assets of the property and ensure brand loyalty.
• Oversee the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests.
• Manage cash flow by implementing capital expenditure decisions that is in line with business performances.
• Oversee the development and execution of marketing plans and yield management efforts to maximise revenue generation, RevPAR and occupancy levels. Maximise room revenues and profits by anticipating and planning for market shifts. Ensure the development of strategic marketing opportunities and tactical sales plans.
• Maximise food and beverage revenues by ensuring optimal use of banquet/ outlet space and most cost-effective management of the property food and beverage outlets.
• Work closely with the Group operating team to ensure optimum staffing levels relative to volume and productivity levels in all areas of the property. Maximise training initiatives and plans to drive efficiencies and enhance operating and service performance of the property. Develop and maintain rapport with key community contacts to ensure a visible presence in the local community. Ensure the handling of community / media related inquiries in the most effective manner, while referring sensitive matters to the Group and corporate media / communications offices.
• Provide regular and ad hoc information and status reports to the Group operating team as requested on the financial and operational performance of the property against plan.