Manager, Head of Systems Management

A licensed virtual bank in Hong Kong

Location

Hong Kong

Job summary

• Design highly available open system infrastructure.
• Monitor the system utilization and healthiness.
• Design and implement virtual/cloud infrastructure.

Responsibilities

• Lead a team of engineers to provide IT infrastructure support and administration, including performing installation, configuration, administration and troubleshooting of OS, hardware & software.
• Prepare technical design and documentations, liaise with vendors to setup server/storage infrastructure.
• Lead service delivery in accordance to defined ITIL service catalogue.
• Design highly available open system infrastructure to meet banks need.
• Conduct Proof of Concept (PoC) to evaluate the latest technologies/products.
• Support x86 servers, storage, Windows, Linux, Oracle, MySQL and other open system platforms or middleware.
• Monitor the system utilization and healthiness, ensure the systems meet the Service Level Agreement (SLA) committed.
• Manage inventory of the servers and storage.
• Design and implement virtual/cloud infrastructure.

Requirements

• University degree holder in Information Technology or related discipline.
• At least 10 years of relevant experience in open system support and management, preferably in banking industry.
• Solid hands-on experience in managing open system platforms and middleware.
• Excellent communication, analytical, problem-solving skills, people management skill and leadership.
• Decisive, confident and trustworthy; Independent and strong self-initiative.
• Great sense of ownership and servicing mindset to ensure efficient and effective service processes.
• Able to communicate in Cantonese, English and Putonghua.