e-Commerce Manager

A leading fashion and footwear retailer.

Location

Guangzhou, China

Report to

Directors

Job Summary

The E-Commerce Manager will play a pivotal role, overseeing a large team and reporting directly to the Directors. This role demands a strategic thinker with a strong background in fashion eCommerce and proven leadership skills.

Responsibilities

• Lead and manage a team of approximately 40 members across various departments.
• Ensure smooth and efficient daily operations of the e-commerce platform.
• Oversee product listings, inventory management, and coordinate with suppliers.
• Supervise live streaming events to boost sales and customer engagement.
• Ensure top-notch customer service and manage customer inquiries and issues.
• Collaborate with the Brand Visual Manager to maintain high visual standards on the e-commerce platform (dotted-line management).
• Develop and implement strategies to drive online sales and improve customer experience.
• Track and analyze key performance indicators (KPIs) to measure the success of e-commerce initiatives and make data-driven decisions.
• Work closely with marketing, IT, and logistics teams to ensure seamless e-commerce operations and campaign execution.
• Manage the e-commerce budget and optimize spending to achieve the best ROI.

Requirements

• Bachelor's degree or higher with minimum 5 years of experience in a well-known fashion and footwear company.
• 3+ years of experience in a similar managerial position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Fluent in Cantonese.