Group General Manager - Hotel

Company

A hospitality brand with an extensive portfolio of properties in Hong Kong.

Location

Hong Kong

Report to

Group General Manager, Management Office

Job Summary

• Responsible to manage the overall operation of assigned hotel properties to maximise performance, profitability and return on investment by creating a positive and productive work environment and ensuring delivery of superior guest service and compliance with quality and operational standards.
• Develops and monitors the performance of financial and operational plans which support the overall objectives of the properties and operating division; develops the annual budget and business plan, makes recommendations for capital improvements to enhance the assets of the properties and ensure brand loyalty.

Responsibilities

• Oversee functions at group level which includes but not limited to Marketing, Reservation, F&B, Rooms, Quality Assurance, HR, Finance, etc.
• Oversee assigned hotel properties to ensure the delivery of operational service standards and financial target can be met.
• Responsible to drive and implement group-wide initiatives in order to achieve group objectives.
• Handle community/ media related inquiries in the most effective manner, while referring sensitive matters to the Group and corporate media/ communications offices.
• Work closely with Group GM Management Office for new projects feasibility study as required.
• Provides regular and ad hoc information and status reports to the Management Office as requested on the financial and operational performance of the property against plan.
• Manages cash flow by implementing capital expenditure decisions that is in line with business performances.

Requirements

• A degree holder with a minimum of Bachelor level preferably in Hotel & Hospitality.
• At least 10 years management experience in hotel & hospitality industry and managing multiple & sizable properties.
• Presentable, excellent service mindset in driving people & client experience.
• Effective interpersonal and communication skills especially with stakeholder management.
• Good analytical and numeric sense, be able to drive revenue & manage cost.
• Strong in project management and problem solving.
• Good command of Cantonese, Mandarin and English.