Assistant GM, Club & Recreation

A Hong Kong listed property investment and hospitality group.

Location

Hong Kong

Report to

General Manager

Job Summary

• Manage overall operation of a country and yacht club facilities (except marina and docking)
• In line with the company strategy plan, assist GM to review and formulate club recreational and services product & third-party event promotion strategy e.g. (Cultural events & festivals, facilities & attractions enhancement and other product development matters).
• Develop promotion strategy from concept development, and marketing initiatives, to the execution of the promotional campaigns and the sustaining programs.
• Identify, assess and groom new, potential and existing club products (e.g., sports, family, spa, health & fitness recreation, infrastructures, etc.) and third-party events (e.g., traditional festivals etc.) to enhance, repackage, and expand their appeal to stimulate residents experiences.

Responsibilities

• Supervise and motivate 110 team members.
• Manage and maintain all recreative facilities and dining F&B outlets to best-in-class standards to deliver excellent customer journey experience.
• Build a strong rapport with members and handling complaints.
• Ensure the operation within areas of responsibility complies with the SOP requirements.
• Implementing preventive and remedial measures to safeguard the safety of members and guests.
• Expand membership sales channel.
• Assist the General Manager in managing the budget and marketing plan.

Requirements

• A degree in recreation and leisure management or related disciplines.
• 10 years relevant experience with a minimum of 5 years supervisory experience in the leisure or recreation fields.
• Strong leadership, excellent interpersonal skills with initiatives1 to interact with customers and staff.
• Excellent communication skills in both English and Chinese.
• Customer focused, excellent people management practices, attitude and a good team player.