Network & Security Engineer

Our client is an international tech consulting company with +25 years of experience offering solutions to support companies' businesses and digital transformation.

Responsibilities:

• Manage incoming tickets and alerts, ensuring effective resolution of network issues.
• Configure and troubleshoot network switches remotely, including setting up AAA and EEM scripts as needed.
• Continuously monitor network alerts across all regions, communicating the status of devices through ticket management and direct communication when required.
• Inspect switch logs and interpret Syslog messages.
• Review ticket statuses and update them as needed.
• Perform scheduled changes and upgrades to the firewall cluster, preparing them according to the change management process.
• Develop and update work instructions to improve change management processes, reporting updates to the global team to ensure compliance with existing documentation.
• Troubleshoot and resolve switch connection issues, including addressing potential fiber connection faults.

Candidate Profile:

• Fortinet NSE4 certification with a minimum of 3 years of experience, including managing firewall clusters, updating firewall policies, implementing IPSEC and SSL, and capturing packets using firewall CLI.
• Cisco CCNP certification with at least 5 years of experience, focusing on switch upgrades, VTP configurations, L2 troubleshooting, and remotely adjusting access lists.
• Experience with Cisco DNA, managing wireless controllers, access points, and switches.
• Familiarity with incident and change management procedures using ITIL4 concepts.
• Strong expertise in Cisco Switches, Cisco Wireless technologies, firewalls, and security terminology.
• Knowledge of automation using APIs and EEM scripts.
• Experience with Zscaler technology is a plus.
• Ability to create technical documentation, such as work instructions, technical project support documents, and network design diagrams.
• Excellent communication skills for collaborating with end users as needed.
• Good spoken English (C1 minimum) and Spanish (plus).

Preferred Certifications:

• Cisco CCNP.
• NSE5 FortiManager/FortiAnalyzer.
• ITILV4 Foundation certification.
• Experience with Cisco DNA Center.