CRI - Senior Amazon Operations Specialist (3P & NetSuite)

Job Title: Senior Amazon Operations Specialist (3P & NetSuite)

Contractor Fee: $3,000 - $3,500/month (USD)

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.

About This Role:

This is a hands-on Amazon 3P operations role focused on execution. You will manage the day-to-day flow of inventory into and out of Amazon marketplaces, including creating FBA inbound shipment plans, building transfer orders in NetSuite, coordinating 3PL assembly work orders, and partnering closely with planning to maintain healthy inventory levels. This is not a high-level strategy role; we are looking for someone who has personally executed FBA shipments, managed Seller Central cases, handled reimbursements, and resolved operational issues end-to-end.

Key Responsibilities:

• Amazon Inventory & Inbound Execution

  • Create, manage, and optimize FBA inbound shipment plans across the U.S. and international marketplaces

  • Build and manage Transfer Orders in NetSuite to move inventory into Amazon

  • Coordinate removal orders and partner with planning to manage excess or aging inventory

  • Monitor sell-through, weeks of cover, inbound performance, and overall inventory health

  • Support inventory placement and replenishment decisions through accurate operational execution

• 3PL, Assembly & Freight Coordination

  • Coordinate with domestic and international 3PL partners for prep, labeling, storage, and compliance

  • Initiate and manage work orders to build Amazon-specific bundles and case packs (e.g., 2 / 4 / 7 packs for international marketplaces)

  • Ensure SKU accuracy and FBA compliance before shipment

  • Track inbound shipments, reconcile discrepancies, and drive issues through to resolution

  • Support cross-border inventory movement and documentation as needed

• Seller Central Operations & Issue Resolution

  • Reconcile FBA discrepancies, inbound shortages, and fulfillment center errors

  • File, manage, and track reimbursements for lost, damaged, or mis-received inventory

  • Resolve stranded inventory and operational listing issues

  • Audit FBA fees and storage charges for accuracy

  • Open, manage, and escalate Seller Central cases related to operations and fulfillment

  • Monitor operational account health metrics

• Reporting & Process Improvement

  • Maintain dashboards and reporting for inventory health, inbound performance, and reimbursements

  • Identify operational inefficiencies and potential cost leakage

  • Develop and maintain SOPs for repeatable Amazon operational workflows

• Cross-Functional Collaboration

  • Partner closely with planning and supply chain teams to align inventory movement with forecasted demand

  • Coordinate with product, packaging, and finance teams on operational requirements

  • Ensure inventory readiness ahead of promotions, launches, and demand spikes

Software/Platforms/Tools:

• Amazon Seller Central (3P)

• NetSuite (required – strong working proficiency in Transfer Orders and inventory movements)

• Excel / Google Sheets (advanced)

• 3PL and freight coordination tools

• Google Workspace and Slack

Qualifications:

• 3–5 years of freelancing experience

• 7+ years of hands-on Amazon Seller Central (3P) experience

• Proven experience creating FBA shipment plans and managing inbound execution

• Direct experience coordinating with 3PLs for prep, bundling, and assemblies

• Strong working knowledge of FBA reimbursements and Seller Central case management

• Proficiency in NetSuite (Transfer Orders, inventory movements, assemblies required)

• Advanced Excel or Google Sheets skills

• Experience managing multiple Amazon marketplaces

• Excellent written and verbal English communication (C1 or C2 level)

• International Amazon marketplace experience strongly preferred

Skills & Competencies:

• Highly detail-oriented and process-driven

• Strong ownership mindset with the ability to work independently

• Proactive problem-solver who follows issues through to resolution

• Clear and professional communicator across cross-functional teams

• Comfortable working in a fast-paced, high-growth environment

Shift Schedule:

• Monday to Friday, with required overlap during U.S. Eastern Time business hours.