ZAF - Sales Operations Manager (Revenue Operations)

Job Title: Sales Operations Manager (Revenue Operations)

Contractor Fee: $2,500-$2,700/month (USD)

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.

About This Role:
We are hiring a Sales Operations Manager (Revenue Operations) to support a fast-growing omnichannel consumer brand operating across DTC, Amazon, and wholesale retail. This role owns the operational layer of the sales function by ensuring CRM data integrity, building reliable forecasts, managing commission tracking, and delivering clear, actionable reporting to leadership. You will work closely with the Head of Sales and Finance to keep revenue data accurate, optimize systems, and maintain visibility across all channels while building structure and improving processes to support scalable growth.

Key Responsibilities:

• Own and manage HubSpot CRM end-to-end, including data integrity, pipeline stages, deal properties, and user management

• Build and optimize workflows, automations, and sequences to improve sales team efficiency

• Maintain clean, accurate, and real-time pipeline data across DTC, Amazon, and wholesale channels

• Develop and manage weekly sales forecasting models by channel, ensuring alignment with Finance and inventory planning

• Build and maintain dashboards and reports for leadership, including pipeline health, pacing vs. targets, and risk flags

• Produce regular sales operations reports for leadership with clear, actionable insights

• Own commission tracking and reporting, ensuring accurate calculation, reconciliation, and visibility into rep performance

• Support modeling and iteration of commission structures as the sales team grows

• Identify gaps in systems, tools, and workflows, and recommend solutions to improve efficiency and visibility

• Support and eventually own integrations across HubSpot, Shopify, Amazon, and wholesale or EDI systems

• Document processes to ensure scalability and consistency across the sales organization

Software/Platforms/Tools:

• HubSpot CRM (required)

• Google Workspace (Docs, Sheets, Drive)

• Excel or Google Sheets (advanced level)

• Slack and Zoom for communication

• Shopify (preferred)

• Amazon Seller or Vendor Central (preferred)

• ERP or order management systems (preferred)

• EDI platforms or integrations (nice to have)

Qualifications:

• At least 3 to 5 years of freelancing or remote work experience

• 3 to 5+ years of experience in Sales Operations, Revenue Operations, or CRM Administration

• Strong hands-on experience with HubSpot, including workflows, reporting, and pipeline management

• Experience supporting omnichannel businesses such as DTC and wholesale, Amazon is a plus

• Proven experience building forecasting models and working with revenue data

• Experience with commission tracking, reporting, or performance modeling

• Strong analytical skills with the ability to build reports and dashboards from scratch

• Excellent written and verbal English communication (C1 or C2 level)

• Highly detail-oriented with a strong focus on data accuracy and process ownership

• Ability to work cross-functionally with Sales, Finance, and Operations teams

Nice to have:

• Experience with Shopify, Amazon, or EDI integrations

• Background in consumer goods, CPG, or retail brands

• Experience in high-growth or scaling companies

• Familiarity with financial planning or inventory alignment processes

Shift Schedule:

• Monday to Friday, overlap with US MST or PST preferred