Job Openings E-Commerce Coordinator

About the job E-Commerce Coordinator

Job Title: E-Commerce Coordinator

Contractor Fee: $1700/month

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

We are looking for an E-commerce Coordinator who is meticulous, data-driven, and eager to contribute to a fast-growing direct-to-consumer brand. The ideal candidate is process-oriented, highly organized, and detail-obsessed. You will support both backend operations and reporting functions, playing a key role in ensuring accurate ecommerce data, seamless product launches, and a high-quality customer site experience. Success in this role means maintaining clean and consistent data, enabling timely product rollouts, and proactively identifying areas for site or reporting improvements.

Key Responsibilities:

  • Generate and export sales data from reporting platforms; analyze performance metrics to identify trends, opportunities, and areas for improvement. Provide actionable insights and recommendations to support buying and merchandising strategies

  • Update and validate weekly sales, PO data, and order metrics in spreadsheets

  • QC monthly shipping invoices for accuracy from fulfillment partners

  • Report e-commerce and marketing KPIs: website clicks, returns, A/B test results, search data, email performance, Affiliate platform, and Influencer program performance

  • Build visual sales reports in Google Slides

  • Support product and collection launches on Shopify, including:

    • Upload images, alt text, tags, and SKUs correctly across listings

    • Set up and maintain product kits and personalization in e-commerce apps

    • Maintain and update the product image drive to accurately represent current products and development CADs

    • Build and maintain product attribute database in Airtable (MK’s pre-MPD file)

    • Create UPC codes

  • Perform regular QA on desktop/mobile versions of the website

  • Monitor and report bugs, design issues, or UX gaps

  • Monitor 3PL SLA performance and storage usage. Provide monthly reporting on performance with recommendations on opportunities for improvement 

  • Manage the setup and performance reporting of promo codes

  • Ensure PDPs and collections reflect inventory availability

  • Flag trends in customer feedback or reviews

Software/Platforms/Tools:

  • Gmail

  • Google Sheets

  • Google Slides

  • Shopify

  • Loop Returns

  • Mission Control (our 3PL’s proprietary WMS)

  • E-commerce various Shopify apps

  • Slack (for team communication)

  • Klaviyo

  • Daasity

  • Airtable

Qualifications:

  • At least 3-5 years of freelancing experience

  • Solid background in e-commerce coordination and backend operations

  • Strong proficiency in spreadsheets and reporting

  • Experience using Shopify and related e-commerce tools

  • Highly organized with keen attention to detail

  • Comfortable working in a fast-paced, data-heavy environment

  • Proactive and tech-savvy; quick to learn new tools

  • Excellent QA skills across various devices and browsers

  • Good communication and reliability in remote work setups

  • Background with DTC or U.S. e-commerce brands preferred

Shift Schedule:

  • Monday - Friday: 9:00 AM 5:00 PM US EST


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