Operations Manager - Product & Operations

Job Title: Operations Manager - Product & Operations

Salary: $1850-$2000/Month

Work Set-Up: Remote

Employment Type: Full-Time

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

We are looking for a highly organized and efficient Operations Manager to join the Product & Operations team. This role will oversee day-to-day dropshipping operations across multiple channels, manage logistics and shipping tasks, and support ad-hoc product-related projects. The ideal candidate is experienced with DTC brands and skilled in supply chain management, inbound/outbound logistics, project coordination, and advanced Excel/Google Sheets operations. The role requires hands-on experience with data tracking, formulas, and COGS.

Key Responsibilities:

Dropshipping & Product Listing Management:

• Manage and monitor orders across various non-Shopify channels (Amazon, Saks, Nordstrom, etc.).

• Resolve order issues, update product listings and catalogs, and evaluate channel performance.

• Analyze and improve performance on each channel

• Work with platforms like Shopify, Amazon, and dropshipping software such as Mirakl/Cymbio.

Logistics Support:

• Coordinate inbound shipping tasks, including customs clearance, invoice organization, delivery schedules, and payment tracking.

• Oversee outbound shipping tasks, handle day-to-day issue resolution with 3PL providers, and organize bills.

• Act as the communication link between product, marketing, and operations to ensure smooth processes and proactive updates.

Product & Data Organization:

• Support ad-hoc product tasks, including organizing data and facilitating communication between internal teams and external vendors and contract manufacturers.

Software/Platforms/Tools:

• Shopify, Amazon Seller Central

• Excel/Google Sheets

• Mirakl/Cymbio (preferred)

• Additional dropshipping/EDI software experience (preferred)

Qualifications:

• Must be a Filipino citizen.

• Previous experience working directly with a DTC brand

• Proficiency in Shopify and Amazon Seller Central

• Proficient in Excel/Google Sheets, with strong expertise in advanced formulas such as ImportRange, ArrayFormula, and VLOOKUP.

• Confident in managing complex data tasks and maintaining detailed spreadsheets

• Experience in Cost of Goods Sold (COGS) management is highly preferred.

Key Qualities:

• Highly organized, proactive, and detail-oriented

• Strong communication skills

• Flexible and adaptable to changing tasks

Shift Schedule:

• Monday-Friday, 8am-4pm during US PST