PHL - Sales Operations Manager / Estimator

Job Title: Sales Operations Manager / Estimator

Contractor Fee: $2,000 - $2,300/month (USD)

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.

About This Role:
We are hiring a detail-oriented Sales Operations Manager / Estimator to support a fast-growing, high-ticket eCommerce company specializing in custom outdoor kitchens. The business operates through lead generation and virtual design consultations, followed by proposal-based sales. This role focuses on managing the backend of the sales process, ensuring every consultation is turned into a high-quality proposal within 24 hours. The ideal candidate is highly organized, process-driven, and capable of handling multiple deals simultaneously while maintaining accuracy and speed, working closely with sales reps to streamline operations and deliver a high-touch customer experience.

Key Responsibilities:

• Manage the full sales workflow from post-consultation to close

• Build and deliver accurate proposals within 24 hours of each consultation

• Support 1 to 2 sales reps handling approximately 6 consultations per day each

• Review call recordings or transcriptions and extract key details for proposals

• Use internal design or estimation tools to create layouts and quotes

• Maintain and update CRM with deal progress, notes, and customer information

• Coordinate communication between sales, operations, and customer support

• Ensure a smooth and high-quality customer experience throughout the sales process

• Track and manage multiple deals simultaneously without errors or delays

Software/Platforms/Tools:

• CRM platforms such as PipeDrive, HubSpot, Salesforce, or similar

• Proposal and quoting tools such as PandaDoc, Proposify, or similar

• Design or layout tools (training will be provided; prior experience is a plus)

• Google Workspace (Docs, Sheets, Drive)

• Slack and Zoom for communication

• Project management tools such as ClickUp, Asana, or Trello

• Spreadsheet tools such as Google Sheets or Excel

Qualifications:

• At least 3-5 years of freelancing experience

• At least 2 to 4+ years of experience in Sales Operations, Project Management, Estimation, or a similar role

• Excellent written and verbal English communication (C1 or C2 level)

• Experience supporting high-volume sales teams or fast-paced environments

• Strong attention to detail with the ability to produce accurate work under tight deadlines

• Experience using CRM systems and managing sales pipelines

• Ability to learn new tools quickly, especially design or estimation software

• Highly organized with strong time management and multitasking skills

• Proactive, reliable, and able to take ownership of processes

Nice to have:

• Experience in eCommerce, construction, home design, or high-ticket sales environments

• Background in estimating, quoting, or technical sales support

• Familiarity with reading layouts, floor plans, or product configurations

Shift Schedule:

• Monday to Friday, 9:00 AM to 5:00 PM (US Eastern Time preferred)