Outbound Customer Service Representative - Car Dealership

Our client is a busy, U.S.-based automotive group looking for top-tier talent to support their growing dealership service center. With a commitment to efficiency and exceptional customer care, were now hiring a high-energy, reliable Outbound Customer Service Representative who thrives in a fast-paced, high-volume environment.

This is not your typical customer service job were looking for someone who can follow scripts, stay laser-focused, and handle 175+ outbound calls per day. If you're organized, dependable, and find satisfaction in structured, consistent work this could be the role for you.

Before You Apply, Please Note:

• This is a full-time role (40 hours/week) following US Eastern Time

   part-time availability will not be considered.

• You must be fluent in English with a neutral or U.S.-friendly accent.

• Prior call center or customer service experience is highly preferred.

• A quiet work environment, reliable internet connection, and headset are non-negotiables.

• This is a fully remote role you'll need to be tech-savvy and able to learn systems quickly.

• This job is repetitive and requires stamina if you get bored easily, this isn't the job for you.

Job Description:

As an Outbound Customer Service Representative, you'll be the frontline voice of a high-volume U.S. car dealership, making outbound calls to customers regarding vehicle service needs. You'll follow daily call campaigns, leave voicemails, send texts, and schedule service appointments playing a key role in keeping customers engaged and vehicles maintained.

What You'll Be Doing:

High-Volume Calling

• Make 175+ outbound calls daily to customers about overdue 

  or upcoming vehicle services.

• Follow structured call lists and campaign goals consistently.

Customer Follow-up

• Send texts, voicemails, and follow-up emails to increase 

  engagement

• Respond to replies and schedule service appointments using 

  dealership tools.

Data Management & Communication

• Accurately log all calls and customer responses in CRM or dealership systems.

• Maintain a professional tone and clear communication at all times.

You're a Great Fit If You:

• Have fluent spoken and written English with a clear, neutral or U.S.-friendly accent.

• Have at least 1 year of call center experience (highly preferred).

• Are comfortable with high-volume, repetitive outbound work.

• Can follow scripts, handle basic questions, and stick to structured processes.

• Have a reliable internet connection, headset, and quiet working space.

• Are available full-time, Monday Friday, during U.S. Eastern Time hours.

Bonus Points If You Have:

• Experience working in a car dealership or vehicle service-related 

  role

• Familiarity with tools like Air call, Podio, Go To, 

  or similar dialer/CRM

  platforms.

Perks & Benefits:

• You'll get paid in $USD, every 15th & 30th of the month

• Up to 14 days of Paid Time off

• We follow PH Holiday, and you'll get Paid during Regular Holidays

• 100% remote workwork from anywhere

• Meaningful projects with international impact

• Room to grow in a fast-paced, creative team environment