Inbound Customer Service Representative Car Dealership

Our client is a busy, fast-paced U.S.-based automotive group seeking a proactive and personable Inbound Customer Service Representative to join their remote team. This role supports customers with their service-related inquiries and appointments, ensuring they receive prompt, professional, and accurate assistance at every touchpoint.

If you're someone who thrives in a customer-facing role, communicates with clarity and empathy, and loves creating smooth, stress-free experiences this could be your next home.

Before You Apply, Please Note:

• This is a full-time position (40 hours/week) and follows a U.S. 

• Eastern Time schedule you must be available during those hours.

• You must have fluent English skills with a clear, neutral or U.S.-

  friendly accent.

• Prior customer service or call center experience is highly preferred.

• A quiet workspace, stable internet connection, and reliable headset are required.

• This is a fully remote role being tech-savvy and self-managed is a must.

Job Description:

As an Inbound Customer Service Representative, you'll be the first point of contact for customers reaching out with questions about their car servicing, appointment scheduling, or general concerns. Your job is to provide clear, efficient, and helpful support that leaves the customer feeling heard and taken care of.

What You'll Be Doing:

Customer Support

• Answer inbound calls from customers with professionalism and 

  empathy.
• Provide accurate information about vehicle service appointments, scheduling, promotions, and dealership procedures.

Problem Solving & Scheduling

• Resolve basic customer concerns or redirect more complex inquiries 

  as needed.

• Use dealership software to schedule, confirm, or update service 

  appointments.

• Log all customer interactions and outcomes clearly in internal 

  systems.

Communication & Follow-Up

• Maintain a calm, friendly demeanor during every interaction.

• Send follow-up messages when necessary to confirm or reschedule appointments.

You're a Great Fit If You:

• Speak fluent English with a clear, neutral or U.S.-friendly accent.

• Have at least 1 year of inbound customer service or call center experience (preferred).

• Are a strong listener who can remain composed and helpful under pressure.

• Can multitask between systems and screens while assisting customers.

• Are comfortable learning and using dealership or CRM software.

• Have a stable internet connection, a quiet work environment, and a reliable headset.

• Can work full-time, Monday Friday, during U.S. Eastern Time hours.

Bonus Points If You Have:

• Experience working with a car dealership or in the automotive service industry.

• Familiarity with tools like Podio, Air call, Go To, or other CRM/dialer platforms.

Perks & Benefits:

• You'll get paid in $USD, every 15th & 30th of the month

• Up to 14 days of Paid Time off

• We follow PH Holiday, and you'll get Paid during Regular Holidays

• 100% remote work , work from anywhere

• Meaningful projects with international impact

• Room to grow in a fast-paced, creative team environment