Applications Engineer - ServiceNow

Applications Engineer - ServiceNow

Remote | Preferred Base: Los Angeles (or NY, DC, Orange County, Houston, Dallas)
$100,000 - $130,000 DOE | Full-Time | Direct Hire

Are you a hands-on ServiceNow expert ready to step into a high-visibility role?
HireNow Staffing is seeking an Applications Engineer to help shape and support a top-tier global IT environment. In this role, you'll manage, maintain, and evolve a mission-critical ServiceNow platform, serving as a core player in optimizing ITSM and ITOM operations across the enterprise.

What You'll Own

You'll balance both the backend and user-facing sides of the ServiceNow platform ensuring stability while leading forward-thinking enhancements and integration projects.

Core Responsibilities:

• Handle platform administration, version upgrades, patch cycles, and configuration

• Design and implement system improvements using ServiceNow best practices

• Ensure operational uptime of MID Servers and associated integrations

• Act as a primary resource for user support, troubleshooting, and maintenance

• Partner with stakeholders to capture business needs and translate them into actionable solutions

• Develop meaningful dashboards and reporting tools for various departments

• Assist in governance and compliance related to security standards (ISO 27001/2)

• Facilitate workshops and working sessions with business process owners

• Contribute to Agile/Scrum-based sprint planning and backlog grooming

What You Bring

• Bachelor's degree or equivalent practical experience

• 4+ years of deep ServiceNow experience across ITSM/ITOM functions

• Strong architectural understanding of the ServiceNow ecosystem

• Experience working across multi-disciplinary IT teams in an enterprise environment

• Excellent documentation, stakeholder communication, and problem-solving skills

Extra Points If You Have

• ServiceNow HAM Pro experience

• Knowledge of CSDM, Discovery, Service Mapping, or CMDB management

• Familiarity with ITIL concepts and process workflows

• Prior experience in regulated environments or ISO-compliant orgs

Why This Role?

This position puts you at the heart of a small but agile team where your work has immediate impact. You'll be deeply involved in both technical administration and strategic planning acting as both a ServiceNow administrator and business analyst. It's a rare hybrid role offering a chance to grow technically and cross-functionally.

Team Snapshot:

• Join a collaborative 4-person team committed to continuous improvement

• Work closely with internal users, IT leadership, and cross-functional partners

• Play a pivotal role in transforming digital workflows across the organization

Apply now through HireNow Staffing and bring your ServiceNow skills to a new level.
Open to U.S.-based candidates only. Sponsorship not available for this role.

https://www.careers-page.com/hirenow-staffing-inc/job/QW7RW9VW