Job Openings
Technical Account Manager (2 Openings)
About the job Technical Account Manager (2 Openings)
Technical Account Manager (2 Openings)
Onsite | New York City, NY or Palo Alto, CA
Direct Hire / Permanent Placement
HireNow Staffing is actively recruiting two seasoned, highly skilled Technical Account Managers on behalf of a valued client partner in the fintech software startup sector. HireNow Staffing is acting as a direct placement partner for these Technical Account Manager opportunities.
We are seeking highly technical, client-facing professionals who can own integrations end-to-end, troubleshoot production issues, and drive long-term post-sales success. These roles require hands-on API expertise, commercial awareness, and the ability to serve as a trusted advisor for enterprise customers operating complex financial technology environments.
HireNow Disqualifier: Candidates with jumpy or unstable resumes will not be accepted or interviewed. We are prioritizing professionals with consistent tenure, progressive growth, and measurable technical/client impact.
Key Responsibilities
- Own client integrations from onboarding through production readiness, launch, and long-term stability
- Guide customers through API implementation, configuration, testing, and deployment best practices
- Diagnose complex technical issues using logs, traces, payload reviews, monitoring tools, and root-cause analysis
- Serve as the lead post-sales technical contact for assigned accounts
- Build onboarding documentation, integration playbooks, support workflows, and scalable client success processes
- Translate business requirements into technical solutions while communicating clearly with both technical and non-technical stakeholders
- Partner with Product and Engineering teams to escalate critical issues and improve platform performance
- Identify growth opportunities, additional use cases, and expansion paths alongside commercial teams
- Monitor account health, technical adoption, and client satisfaction metrics
- Help define and scale the company's technical account management function as an early hire
Required Qualifications (Highly Important)
- 3+ years of experience in a technical customer-facing role such as Technical Account Manager, Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, or similar
- Direct B2B fintech or mortgage software experience is non-negotiable
- Proven ownership of the post-sales lifecycle including onboarding, integrations, production support, retention, and expansion support
- Strong API troubleshooting skills including JSON responses, request tracing, webhooks, authentication flows, and debugging workflows
- Ability to independently diagnose issues and drive resolution with urgency
- Strong communication skills with executive, business, and technical stakeholders
- Experience supporting enterprise or publicly traded clients preferred
- Stable employment history with clear progression; candidates with jumpy resumes will not be considered
Preferred Qualifications (Strongly Valued)
- Experience from B2B mortgage software / mortgage technology companies (highest priority)
- Experience from API-first B2B fintech companies with complex integrations
- Experience from B2B fintech infrastructure or developer platform companies
- Experience from B2B lending or financial services software companies
- Strong understanding of enterprise software architecture, cloud infrastructure, and integration ecosystems
- Experience building onboarding or integration processes from scratch
- Technical degree from a highly regarded university preferred
- Experience in startup or high-growth environments
HireNow Disqualifiers
- No B2B fintech or mortgage software experience
- Weak API debugging or hands-on troubleshooting capability
- Pure support backgrounds without ownership of integrations
- Inability to communicate with enterprise clients professionally
- Frequent job changes without clear rationale or progression
HireNow Checklist
HireNow Staffing is recruiting candidates who meet the following profile:
3+ years in Technical Account Management or similar technical client-facing roles
Strong API debugging and troubleshooting capability
Direct B2B fintech or mortgage software background
Proven ownership of onboarding through production success
Strong communicator with enterprise-level client management skills
Experience working cross-functionally with Product and Engineering
Comfortable in startup pace, ambiguity, and build-mode environments
Able to work onsite in NYC or Palo Alto
Stable resume with progressive career growth
Standout Candidates Include:
TAMs from mortgage technology platforms who helped build integrations
Technical client partners from API-first fintech infrastructure companies
Solutions Engineers who transitioned into revenue-facing post-sales ownership
Operators who built scalable onboarding systems in early-stage fintech firms
HireNow Package
- Base Salary: $140,000 – $220,000
- Additional Compensation: Equity + benefits package
- Relocation Assistance: Available
- Work Location: Onsite – New York City, NY or Palo Alto, CA
- Employment Type: Full-Time / Direct Hire
- Visa Sponsorship: Available