Front House Manager

Job Description:

1. Take full charge of daily store operations, including floor management, customer service, on-site issue resolution, team deployment, and staff training.
2. Ensure that all service procedures, hygiene protocols, and operational standards are strictly implemented to meet or exceed company expectations.
3. Continuously monitor team performance, provide timely feedback and guidance, and ensure team members maintain a high standard of professionalism, cleanliness, and customer care.
4. Compile and present regular reports on store performance, including sales, customer feedback, and operational issues. Conduct daily briefings to align the team and ensure everyone is informed of priorities.
5. Take initiative to review and enhance service flows, improve staff efficiency, and propose practical solutions to boost attendance rate, customer satisfaction, and store revenue.
6. Handle unexpected on-site situations calmly and efficiently, ensuring minimal disruption to operations and customer experience.

Requirements

• Minimum 2 years of frontline management experience in the Hotpot chain industry.
• Must have strong execution ability, willing to work hands-on and actively participate in store operations.
• Strong leadership and team coordination skills, able to motivate and lead frontline staff.
• Result-driven mindset with the ability to solve operational problems on-site.
• Willing to work on a shift basis and during peak business hours.
• Good communication skills, proactive working attitude, and strong sense of responsibility.