Customer Service | Johor Bahru | Salary Up to RM4k

Company Background:

Our Client is a prestigious beauty company nestled in the vibrant district of Johor Bahru Midvalley.
Since they establishment, they have been at the forefront of the beauty industry, offering a wide array of premium beauty products and services to our discerning clientele.

Job Description:

• Providing introductory information to prospective and new customers
  
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
  
• Following up with clients or customers by phone or email to check that theyre still satisfied with their purchases and services
  
• Letting patrons know about additional products or services that might benefit them
  
• Determining the quickest, most effective ways to answer a clients or customers questions
  
• Escalating queries and concerns, when necessary
  
• Troubleshooting common issues with products or services
  
• Working with management to find appropriate solutions to problems
  

Job Requirements:

• High school diploma or equivalent; college degree preferred.
  
• Previous customer service experience is a plus.
  
• Strong communication skills, both written and verbal.
  
• Excellent problem-solving abilities and attention to detail.
  
• Ability to multitask and work in a fast-paced environment.
  
• Proficiency in computer skills and familiarity with CRM software is desirable.
  
• Positive attitude and willingness to learn and grow in a dynamic team environment.
  
• Proficiency in Mandarin is advantageous.

Salary Range:

• From RM1800 to RM4000

Benefits:

• Company Trip
• Bonus
  
• Incentive
  

Contact Person:

Eng Ze Kai: +6016-2782679