After Sales Support Coordinator | Iskandar Puteri

Company Background:
A leading manufacturer of prefabricated modular data center solutions, specialize in the data center and power systems industry. With R&D facilities in Shanghai and high-end manufacturing plants in Shanghai and Malaysia, it delivers innovative solutions for hyperscale data center projects globally. 

Job Description:

• Respond to customer inquiries via phone, email, and online channels with professionalism and accuracy, ensuring customer satisfaction and a positive service experience.

• Provide product and service information, guide customers through solution options, and assist in promoting effective product usage.
• Handle after-sales inquiries, including order tracking, logistics coordination, and complaint resolution, ensuring timely follow-up and proper documentation.
• Communicate with internal departments (production, sales, logistics, quality, etc.) to resolve customer issues efficiently and maintain smooth workflow.
• Translate and manage large volumes of documents accurately between Chinese and English.
• Maintain and update customer records, reports, and service databases for accuracy and completeness.
• Summarize recurring customer issues, share insights for service improvement, and support process optimization initiatives.

• Perform general administrative duties and other tasks assigned by superiors.

Job Requirements:

• Diploma or Degree in Business, Administration, or related field.

• Excellent communication and written skills in both Chinese and English.

• Strong organizational, coordination, and problem-solving skills.

• Detail-oriented, responsible, and proactive in task management.

• Experience in after-sales support, logistics coordination, or customer service is an advantage.

Salary Range: RM3,000 - RM6,000

PIC Contact No: Bee Ser 012-5752679