Customer Quality Engineer | Senai

Company Background:

Our client is a global leader in the design and manufacturing of automotive seat motors, dedicated to enhancing vehicle comfort. To strengthen its global presence, the company is establishing a new plant in Senai, Malaysia. With continuous investment in R&D, our client delivers high-quality, efficient, and innovative products while striving for industry leadership and excellence in service.



Job Description (JD) 

• Serve as the primary quality contact for customers regarding product quality issues and inquiries 
• Handle customer complaints and lead problem-solving activities using methodologies such as 8D, RCA, and CAPA 
• Coordinate with internal teams (Production, Process, Engineering, NPI) to investigate and resolve quality issues 
• Provide timely feedback, reports, and corrective action updates to customers 
• Monitor customer quality performance metrics (e.g., PPM, complaints, returns) and drive improvement initiatives 
• Support customer audits, factory visits, and quality system assessments 
• Ensure customer-specific requirements are understood and implemented internally 
• Participate in new product introduction (NPI) to ensure customer quality expectations are met 
• Review and approve quality documentation such as control plans, inspection standards, and test reports 
• Drive continuous improvement projects to enhance customer satisfaction and reduce defects 
• Maintain proper documentation and ensure compliance with ISO / IATF standards 

Job Requirements (JR) 

• Bachelor's Degree in Engineering (Mechanical / Electrical / Mechatronics / Manufacturing or related field) 
• Minimum 2–5 years of experience in Customer Quality / Quality Assurance within automation or manufacturing industry 
• Strong knowledge of 8D, RCA, CAPA, SPC, and basic quality tools 
• Experience handling customer complaints and audits is a must 
• Familiar with automation equipment, assembly processes, or precision manufacturing is an advantage 
• Good understanding of ISO 9001 / IATF 16949 quality systems Strong communication and interpersonal skills, with ability to manage customer expectations 
• Good problem-solving and analytical skills 
• Able to work cross-functionally and under pressure to meet customer timelines 
• Proficient in Microsoft Office (especially Excel and PowerPoint for reporting) 
• Willing to travel if required for customer visits 
• Mandarin speaker is an advantage (to liaise with Mandarin-speaking stakeholders)

Salary: Up to RM7k