Program Manager

Company Background:

Our client is China's largest private industrial lubricant producer. With global production bases and strong R&D, the Malaysia unit headquartered in Kuala Lumpur with a factory in Klang - specializes in industrial lubricants, metalworking fluids, greases, cleaners, and surface treatment chemicals, serving industries such as 3C, home appliances, semiconductors, automotive, engineering machinery, and more.

Job Summary

We are seeking an experienced Program Manager with strong expertise in manufacturing and industrial materials. The successful candidate will be responsible for driving sales performance, building and leading a new sales team, conducting market research and planning, as well as managing client relationships, contracts, and proposals. This role requires both strategic planning and hands-on execution to achieve business growth targets.

Key Responsibilities

1. Sales & Business Growth

   • Achieve and exceed assigned sales KPIs and revenue targets.

   • Identify and develop new business opportunities within the manufacturing and industrial materials sector.

2. Team Development

   • Build, lead, and mentor a high-performing sales team from the ground up.

   • Provide training, guidance, and performance management to ensure team effectiveness.

3. Market Research & Strategy

   • Conduct comprehensive market research and competitor analysis.

   • Develop and execute effective marketing strategies and sales plans to drive business expansion.

4. Contract & Client Management

   • Prepare, review, and manage contracts, proposals, and business negotiations.

   • Oversee the process of collection (收款) and ensure timely payments.

   • Maintain and strengthen long-term relationships with clients, ensuring high customer satisfaction.

5. Cross-functional Collaboration

   • Work closely with internal departments (operations, finance, logistics, etc.) to ensure smooth project execution.

   • Act as the main liaison between customers and internal teams to address issues and deliver solutions.

Requirements

• Bachelors degree in Business, Engineering, Marketing, or related field.

• Proven experience (5+ years) in program management, sales, or business development within manufacturing/industrial materials.

• Strong track record of achieving sales KPIs and business growth.

• Experience in building and managing sales teams.

• Solid understanding of contract drafting, proposal management, and client servicing.

• Excellent communication, negotiation, and leadership skills.

• Fluent in English and Mandarin (preferred) to liaise with local and international clients.